Call Centers: Inform & Interact with Customer about Services and Products with Smile

Karmanya emphasis on the customer support perspective to provide quality technical support to our customers, we have special team to cater our clients 24/7 to solve their queries in order to facilitate them.

A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.

A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centers, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centers to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centers. Examples of this include help desks and sales support.

Karmanya offers following Call Center services:

Voice Support

* Customer support
* Outbound Call Center
* Inbound call center
* Follow-up Calls
* Data Verification
* Market Research
* Appointment Scheduling

Email Support

* Query Resolution
* Order Fulfillment
* Pre-sales and Post-sales Support

Chat Support

* Live Customer Support
* Technical Query Resolution
* Website Navigation Help & Guided Tour

BPO: Business Procession Outsourcing, BPO Company, Outsourcing Company

Business Process Outsourcing (BPO) is the leveraging of technology or specialist process vendors to provide and manage an organization’s critical and/or non-critical enterprise processes and applications. The most common examples of BPO are call centers, human resources, accounting and payroll outsourcing. Business process outsourcing may involve the use of off-shore resources.

Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer.

Karmanya’s current BPO services are more of value added services to it current customers whether it is providing addition support to its customers or taking that extra step to set up for its customers a facility that helps customers achieve its short term goals.

We offer our customers solutions where they either need to make the investment or they do not have the infrastructure or manpower to provide or manage processes that they essentially want to give to their customers. For e.g. managing a 24 x 7 customer support system be it order placement or queries on products for a yahoo store customer is something we offer as an additional services to our customers who may require us to fill the gap till they can set up a customer support system.

Offshore Development: Cost Effective Offshore Web Design

Offshore outsourcing is currently looked upon as a value enhancer that helps organizations to streamline their core operations at a significant cost advantage. The value enhancers of the outsourcing model stem from the following realities:

* Concentration on the core business operations
* Gaining additional momentum in providing complete
* services to customers by leveraging the framework provided through outsourcing
* Building confidence in organizations to venture into new
* realms of business
* Offshore outsourcing also provides the added advantage of
* cost effectiveness, quicker turnaround times, and minimizing customer attrition through non local outsourcing

Karmanya has been playing an effective role in meeting various software outsourcing needs by providing a gamut of services ranging from creative design to independent third party verification and validation services. We were able to diversify our service offerings which started with software development and maintenance and encompassed all other value added services associated with this domain of software services.

Our well defined and tested processes have enabled us to transition into offering a wide range of services by sustaining the same quality, effectiveness and responsiveness that define our service standards. Please view our engagement models, consulting models and service offerings to know more.

The unsurpassed advantages of offshore Web development are enormous saving and quick results. Karmanya assumes all the risks to save you any complications you may otherwise encounter when dealing with offshore Software Development companies or freelance developers directly. We have office based in US, Satellite office based in Europe, Development Center based in India and are on the anvil of opening an office in Australia.

Our Offshore Development Services Consist:

1. Desktop Based Applications
2. Web based Applications
3. ERP systems
4. Practice Management softwares
5. Ecommerce Website Development
6. Offshore Software Development
7. Web Designing
8. Web Portal Development
9. Web Development
10. Sign up a Programmer
11. Php Programming India
12. Offshore Recruitment
13. Ecommerce Solutions
14. Custom .net Programming
15. Mobile / Wireless Application Development
16. Java Programming
17. Internet Marketing
18. Search Engine Optimization, SEO
19. Yahoo Store Design & Yahoo Store Redesign
20. Multimedia Solution
21. IT Consultancy

Why Outsource Your Projects to Karmanya?

* To complete your project in time and at low cost. By outsourcing projects you can save up to 30 to 40 % in the project cost. You can also have access to proven and standard quality of web and software solution.

* To concentrate on the core business & get rid off non-core functions By outsourcing the project to offshore outsourcing center, you don't need to spend your resources and can concentrate on the core development of the business.

* To get benefit of skilled programmers and adequate infrastructure, Karmanya.com offer excellent web applications development & software solutions. We have developed applications ranging from E-commerce solutions, business solution, ERP, Web development, system Integration, web designing to offshore web & software application etc.

* To reduce operating cost & project overheads and free up resources By outsourcing projects you reduce investment for resources and their maintenance cost. There will be significant reduction in operating cost and project overheads.

* To get best quality services, product and people Our strategic location, expert team members, professional services and reliable communication facilities, results in high level of quality solution for our clients.

* Quicker deployment and accelerated delivery

* Capability to expand the business' software development competence at minimal cost significantly. Opportunity to accelerate the improvement in software process and quality by working with world-class offshore companies

* Reduction in the risk of time elapse in project delivery

* To secure future of your organization.