Call Centers: Inform & Interact with Customer about Services and Products with Smile

Karmanya emphasis on the customer support perspective to provide quality technical support to our customers, we have special team to cater our clients 24/7 to solve their queries in order to facilitate them.

A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.

A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centers, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centers to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centers. Examples of this include help desks and sales support.

Karmanya offers following Call Center services:

Voice Support

* Customer support
* Outbound Call Center
* Inbound call center
* Follow-up Calls
* Data Verification
* Market Research
* Appointment Scheduling

Email Support

* Query Resolution
* Order Fulfillment
* Pre-sales and Post-sales Support

Chat Support

* Live Customer Support
* Technical Query Resolution
* Website Navigation Help & Guided Tour

BPO: Business Procession Outsourcing, BPO Company, Outsourcing Company

Business Process Outsourcing (BPO) is the leveraging of technology or specialist process vendors to provide and manage an organization’s critical and/or non-critical enterprise processes and applications. The most common examples of BPO are call centers, human resources, accounting and payroll outsourcing. Business process outsourcing may involve the use of off-shore resources.

Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer.

Karmanya’s current BPO services are more of value added services to it current customers whether it is providing addition support to its customers or taking that extra step to set up for its customers a facility that helps customers achieve its short term goals.

We offer our customers solutions where they either need to make the investment or they do not have the infrastructure or manpower to provide or manage processes that they essentially want to give to their customers. For e.g. managing a 24 x 7 customer support system be it order placement or queries on products for a yahoo store customer is something we offer as an additional services to our customers who may require us to fill the gap till they can set up a customer support system.

JSP: Java server Pages Expert, JSP Developer, Jsp Programmer, Jsp Programming

Java server pages is emerging technology of sun JAVA which allows to build web application with the latest functionality to run your web pages on the web which offers ecommerce solutions to our esteem clients.

Java Server Pages (JSP) technology provides a simplified, fast way to create web pages that display dynamically-generated content. The JSP specification, developed through an industry-wide initiatives which defines the interaction between the server and the JSP page that contains the format and syntax of the page.

A JSP page is a page created by the web developer that includes JSP technology-specific and custom tags, in combination with other static (HTML or XML) tags. A JSP page has the extension .jsp or .jspx which signals to the web server that the JSP engine will process elements on this page. Using the web.xml deployment descriptor, additional extensions can be associated with the JSP engine.

JSP technology is the result of industry collaboration and is designed to be an open, industry-standard method supporting numerous servers, browsers and tools. JSP technology speeds development with reusable components and tags, instead of relying heavily on scripting within the page itself. All JSP implementations support a Java programming language-based scripting language, which provides inherent scalability and support for complex operations.

Java Server Pages (JSP) technology enables Web developers and designers to rapidly develop and easily maintain, information-rich, dynamic Web pages that leverage existing business systems. As part of the Java technology family, JSP technology enables rapid development of Web-based applications that are platform independent. JSP technology separates the user interface from content generation, enabling designers to change the overall page layout without altering the underlying dynamic content.

JSP pages use XML tags and scriptlets written in the Java programming language to encapsulate the logic that generates the content for the page. It passes any formatting (HTML or XML) tags directly back to the response page. In this way, JSP pages separate the page logic from its design and display.

JSP technology is part of the Java technology family. JSP pages are compiled into servlets and may call JavaBeans components (beans) or Enterprise JavaBeans components (enterprise beans) to perform processing on the server. As such, JSP technology is a key component in a highly scalable architecture for web-based applications. JSP pages are not restricted to any specific platform or web server. The JSP specification represents a broad spectrum of industry input.

A JSP engine interprets tags, and generates the content required - for example, by calling a bean, accessing a database with the JDBC API or including a file. It then sends the results back in the form of an HTML (or XML) page to the browser. The Java Server Pages Standard Tag Library (JSTL) expression language is now integrated into JSP technology and has been upgraded to support functions through which user can easily write and maintain pages. JSP technology uses XML-like tags that encapsulate the logic that generates the content for the page. The application logic can reside in server-based resources (such as JavaBeans component architecture) that the page accesses with these tags. Any and all formatting (HTML or XML) tags are passed directly back to the response page. By separating the page logic from its design and display and supporting a reusable component-based design, JSP technology makes it faster and easier than ever to build Web-based applications.

Java Server Pages technology is an extension of the Java Servlet technology. Java Servlets are platform-independent, server-side modules that fit seamlessly into a Web server framework and can be used to extend the capabilities of a Web server with minimal overhead, maintenance, and support. Together, JSP technology and servlets provide an attractive alternative to other types of dynamic Web scripting/programming by offering: platform independence; enhanced performance; separation of logic from display; ease of administration; extensibility into the enterprise; and, most importantly, ease of use.

The JSP specification is the product of industry-wide collaboration with industry leaders in the enterprise software and tools markets. JSP technology is a key component in the Java 2 Platform, Enterprise Edition which is highly scalable architecture for enterprise applications.

JSP pages share the "Write Once, Run Anywhere" advantages of Java technology. We at Karmanya have a team of experts who dedicatedly work for your JSP Project requirements.

Printing Services: Expertise in Printing Form with Digital Pen & Paper Grid Pattern

Our team has years of experience in printing forms with a digital pen and paper grid pattern for use with the digital pen products based on Anoto Functionality. High quality printing is done to ensure that every form or page with Anoto pattern works. As a customer, you have a variety of colors to choose from to suit your application. Papers used are also of the best quality and we also have a large option for selection of papers in varied GSM thickness. Based on the requirement, coatings are also applied so as to make the forms resistant to extreme environmental conditions. All in all, we have the best printing infrastructure and facility at Karmanya.

Karmanya has experience team who got knowledge of printing forms with digital pen and paper based on anoto functionality for use of digital pen products.

Nokia Digital Pen: Leader for Digital Pen Technology Solutions Nokia

Nokia is the world leader in mobile communications, driving the growth and sustainability of the broader mobility industry. Nokia is dedicated to enhancing people's lives and productivity by providing easy-to-use and secure products like mobile phones, and solutions for imaging, games, media, mobile network operators and businesses.

Nokia Digital Pen SU-1B

* Write and store up to 100 A5 pages in the Nokia Digital Pen
* Send your notes and drawings from the pen to compatible Nokia phones using Bluetooth wireless technology
* Also, send notes from pen to PC via the Connectivity Stand for Digital Pen
* Send your personalized note or drawing via MMS
* Maintain an identical copy of your notepads in digital format

Make Messages With Personality

As easy to use as a normal ink pen, the Nokia Digital Pen provides you with a digital instrument that records as it writes. Slogan, sketch, or signature - if it's written on digital paper, the Nokia Digital Pen remembers it. Get a brilliant story idea during lunch? Jot it down and it's stored in the pen. When you get back to the desk and put the pen in its stand, your thoughts are transferred to your compatible PC. And since it all works digitally, you can add colors and sketches to your notes for a look that's even richer and more alive on screen than on paper.

Commit It to Memory

Once properly paired, the Nokia Digital Pen also forms an automatic connection to your compatible mobile phone, so you can send handwritten notes to compatible mobile phones or e-mail addresses via Multimedia Messaging Service (MMS)1,14.

More Features

* Connects wirelessly to compatible mobile phones
* Connects to a compatible PC via USB cable
* Memory for up to 100 sheets letter size paper
* Up to 2 hours writing time
* 3 LED indicators and vibration alert indicate pen and send status
* Uses changeable ink cartridges
* Works as a normal pen on non-digital paper
* Charges in its stand when connected to a compatible Nokia charger or with a compatible Nokia travel charger

Paper Goes Digital

The Nokia Digital Pen works in combination with digital paper, which makes it possible for the pen to remember each page of each pad separately, so even if you're distracted for a day or two, you can pack it up and pick it up later without losing a letter.

With the sales package, pads of this powerful paper come in two sizes: a larger notepad (A5 size, roughly 5-3/4" x 8-1/4") for notes and smaller MMS pad (B7 size, roughly 3-1/2" x 4-7/8") for messages. Just slip one into your back pocket or shoulder bag to record your thoughts midtown or mid-meeting.

Digital Paper

* Regular paper with specially printed digital pattern
* Key to pen's store-and-send abilities
* Each page is remembered by the pen, so you can edit and update them by hand
* 2 sizes included in sales package:
* Notepad (A5, 148 x 210mm, roughly 5-3/4" x 8-1/4")
* MMS pad (B7, 88 x 125mm, roughly 3-1/2" x 4-7/8")
* Coded boxes contain pen commands
* Tick style boxes to change line color and thickness
* Tick a selection box to choose the message size
* Tick the send box to transmit the message to your compatible phone or PC

Logitech io2 Digital Writing Solutions

The new, smaller-sized Logitech io2 pen fits your hand like a premium pen, so you can write comfortably. Take notes or draw sketches in ink on the smart paper and a tiny camera captures your work, storing up to 40 pages at a time. Intelligent power management maximizes every battery charge.

The smart digital paper consists of a printed dot pattern which locates words and images on the page, and ensures they appear in the same place in digitized files. When you dock your digital pen, your text and sketches are automatically transferred to your PC where you can easily find them, use them, and share them.

Take direct action

New WriteSyncT technology integrates handwritten or typed text directly into Microsoft Word, Microsoft Outlook, and Lotus Notes. The text opens in the application-immediately take action, save it, or send it. Custom applications are also available.

Convert handwriting to digital text

Includes FREE software that learns your handwriting to turn notes-including tables, shapes and charts-into digital text that you can edit and use in any application, just like text entered with the keyboard.

Search and organize files

Logitech io2 software helps you find what you have written. Enter any word into the io software search function and get a list of every handwritten file that contains that word. Never lose notes again!

Export graphics into the most popular formats

Easily use drawings and graphics in almost any application. You can export images up to 300 dpi in the most widely-used graphical formats, including BMP, JPEG, PNG, JIF, TIFF, and EMF.

Learn more about the Logitech ioT2 Digital Writing System by visiting www.logitechio.com.

System Requirements

* IBM® compatible PC
* Windows® 2000, Windows® XP Home and Professional
* Pentium® III - 500 MHz (700 MHz or higher recommended)
* 128 MB of RAM (256 MB recommended)
* Available USB port
* Screen resolution of 800x600 and 256 colors
* Microsoft® .NET Framework 1.1 (included on enclosed CD) and above
* Microsoft® Internet Explorer 5.01 (included on enclosed CD) and above
* Approximately 300 MB of free disk space
* Email support requires a MAPI-compliant email client*
* * Supported email applications: Microsoft® Outlook® Express 5.0 / 6.0, Microsoft® Outlook® 2000 / XP / 2003, Microsoft® Hotmail®, Lotus® Notes® 5.0 and above, Eudora® Mail 5.0 and above, Netscape® Mail 6.2 and above, AOL 8.0 and above

Software Compatibility

* Microsoft® Outlook® 2000, XP, 2003
* Lotus® Notes 5.0 and above
* Microsoft® OneNote 2003
* Microsoft® Windows® Journal for the Tablet PC (XP)
* Microsoft® Word 2000, XP, 2003
* Vision ObjectsT MyScript® Notes for the Logitech io Pen

Digital Pen: Digital Pen & Paper Store based on Anoto Functionality

Karmanya's Pen Partners offer digital pens enabling Anoto functionality for either business or personal use that can connect to client system, mobile or pc, Digital pen technology solutions for digital writing.

Our Pen Partners offer digital pens enabling Anoto functionality for both business and personal use. For business use the digital pens support customized forms solutions and can be connected to client or back-end systems using PC or mobile phones. For personal productivity digital pens support notetaking, organizers and messaging.

Logitech io Pen

With the Logitech® io™ pen, users can easily share, store, organize and retreive their handwritten information by simply writing with ink on paper the way they have for thousands of years. The Logitech® io™ solution offers total mobility, since all that is necessary to carry is the pen and a piece of paper.

Maxell Digital Pen

The Maxell digital pen "Penit " is a high technology interface/device that converts handwritten analog information created using "pen and paper" into digital data, enabling the data to be utilized in various applications.

Nokia Digital Pen SU-1B

Nokia digital pen enables you to create colourful, personalised messages and images and send those to your compatible phone using Bluetooth wireless technology. You can also transfer your notes from the Digital Pen to your compatible PC via connectivity stand for Digital Pen.

Application Development

Karmanya seeks to align with every professional and business entity with an understanding that every customer is unique and has distinctive needs. This is the inherent perspective of all our software solutions. With over 5 years' experience in Anoto functionality including graphical design, printing and application development, we are able to offer our clients Anoto based services that are very specific to their requirements. We can also assist in planning, and provide consultation to cater to client specific needs.

In addition to our expertise on Anoto Development, we have capabilities in varied technologies. This is demonstrated by our clientele served with ecommerce solutions, customised software solutions as well as with standard software products. We have also been facilitating a host of clients wanting to display and sell their wares at the web stores like Yahoo, eBay and others. We also serve our clients with the blend of creativity and technology in the form of Website Designing and Website Development.

Digital Pen

Our Pen Partners offer digital pens enabling Anoto functionality for both business and personal use. For business use the digital pens support customized forms solutions and can be connected to client or back-end systems using PC or mobile phones. For personal productivity digital pens support notetaking, organizers and messaging.

Logitech io Pen

With the Logitech® io™ pen, users can easily share, store, organize and retreive their handwritten information by simply writing with ink on paper the way they have for thousands of years. The Logitech® io™ solution offers total mobility, since all that is necessary to carry is the pen and a piece of paper.

Maxell Digital Pen

The Maxell digital pen "Penit " is a high technology interface/device that converts handwritten analog information created using "pen and paper" into digital data, enabling the data to be utilized in various applications.

Nokia Digital Pen SU-1B

Nokia digital pen enables you to create colourful, personalised messages and images and send those to your compatible phone using Bluetooth wireless technology. You can also transfer your notes from the Digital Pen to your compatible PC via connectivity stand for Digital Pen.

Anoto Functionality

Written communication has evolved and arrived and is here to stay - Pen and Paper have been the solution. Be it problem solving, creativity or recording - can we even think of doing all these without our pen and paper? - not that we are stuck with them - this is what forms the basis of Anoto functionality. The Anoto functionality helps you continue to be a professional with a Digital edge.

The Anoto technology, entailing interpretation and transmission of handwritten text and images, is based on a special digital pen and a paper printed with a pattern that is invisible to the eye. Advanced image processing and a complex infrastructure allow anything written with the pen on the paper to be transformed to digital media.

The digital pen application uses ink and handles just like a normal ballpoint pen, but it also contains a digital camera, an advanced image processing system and a communication unit, for example for wireless Bluetooth connection to a mobile phone.

The paper consists of an ordinary paper provided with a dot pattern, invisible to the eye, that is either pre-printed or printed on a laser printer.The displacement of the dots, 0.1 millimeters in size, from the relative position enables them to be programmed to tell the pen the exact location on the page – or the whole pad of papers – one is writing on.

The paper consists of an ordinary paper provided with a dot pattern, invisible to the eye, that is either pre-printed or printed on a laser printer. The displacement of the dots, 0.1 millimeter in size, from the relative position enables them to be programmed to tell the pen the exact location on the page - or the whole pad of papers - one is writing on.

Camera Work

By registering the pen's movement across the paper, and also the pressure, the writing is interpreted and digitalized. Hence the technology is not based on characters having to be written in a special way, in contrast to various other applications such as hand-held computers. Even drawn sketches can be interpreted and transferred.

Since the pen's movements are stored as a series of map coordinates and the paper defines where on the paper one is writing, it is possible to go back and complete previous notes in a pad. The technology is capable of interpreting this correctly and putting it in the right context when transmitting it to the digital media.

The pattern enables different parts of the paper to be assigned different functions such as predefining various parts of a form.