Call Centers: Inform & Interact with Customer about Services and Products with Smile

Karmanya emphasis on the customer support perspective to provide quality technical support to our customers, we have special team to cater our clients 24/7 to solve their queries in order to facilitate them.

A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.

A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centers, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centers to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centers. Examples of this include help desks and sales support.

Karmanya offers following Call Center services:

Voice Support

* Customer support
* Outbound Call Center
* Inbound call center
* Follow-up Calls
* Data Verification
* Market Research
* Appointment Scheduling

Email Support

* Query Resolution
* Order Fulfillment
* Pre-sales and Post-sales Support

Chat Support

* Live Customer Support
* Technical Query Resolution
* Website Navigation Help & Guided Tour

Yahoo Small Business Solution - Expert Yahoo Store Designer

Get complete Yahoo Small Business Solution from Karmanya.com. We deliver quality Yahoo Store Design & Redesign which matches your business. Our Expert Yahoo Store Designer will enhance your Online Yahoo Store with latest RTML feature. Let your Yahoo Store Design & Redesign undertake by expert RTML Programmer.

Yahoo Store – Perfect Yahoo Small Business Solutions for all eCommerce Owners

Ydeveloper, a sister concern of Karmanya, makes use of RTML scripting to implement yahoo store design and develop customized Yahoo stores. You can own one of these Yahoo online stores, and observe exponential growth of your business. Yahoo online stores are a sought-for option, since web is the easiest and fastest way to reach your potential customers.

Ydeveloper has made its mark in the world of e-commerce through its specialization in utilizing the available platform of Yahoo store and refining it to the desired shape.

We provide you the features like

* Dynamic Recently Viewed Items
* Random Best Seller, Featured Products, Related Products
* Sorting of Products on Price and Name from the category view
* Multiple Add To Cart
* Popup product images with different descriptions for each product thumbnails
* Add to cart from popup window
* Enlarge product image on mouse hover
* Dynamic Meta-keywords, Meta-descriptions & page title
* Dynamic top banner for each category with dynamic links of the category contents

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BPO: Business Procession Outsourcing, BPO Company, Outsourcing Company

Business Process Outsourcing (BPO) is the leveraging of technology or specialist process vendors to provide and manage an organization’s critical and/or non-critical enterprise processes and applications. The most common examples of BPO are call centers, human resources, accounting and payroll outsourcing. Business process outsourcing may involve the use of off-shore resources.

Use of a BPO as opposed to an application service provider (ASP) usually also means that a certain amount of risk is transferred to the company that is running the process elements on behalf of the outsourcer. BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer.

Karmanya’s current BPO services are more of value added services to it current customers whether it is providing addition support to its customers or taking that extra step to set up for its customers a facility that helps customers achieve its short term goals.

We offer our customers solutions where they either need to make the investment or they do not have the infrastructure or manpower to provide or manage processes that they essentially want to give to their customers. For e.g. managing a 24 x 7 customer support system be it order placement or queries on products for a yahoo store customer is something we offer as an additional services to our customers who may require us to fill the gap till they can set up a customer support system.